Mr. Frank Baine, the Commissioner of Corporate Affairs and Public Relations Officer (PRO) -Uganda Prisons Service on the 31st May 2021 conducted a customer care training to one hundred and forty seven (147) Military Police officers who are currently undergoing a special one month training course on the ‘Management of sophisticated and high profile criminals’ at Prisons Academy and Training School (PATS) in Luzira.

During his interaction with the team, he emphasized on patriotism, professionalism, discipline and humility while executing law and order as highlighted in article 208 - 210 of the 1995 Republic of Uganda constitution. He emphasized that they must respect and protect human rights.

He added that while implementing lawful orders in their respective line of duty, the image of the force and uniqueness of the military brand should highly be protected. To note, they should be vigilant and consistent in being patriotic, professional, obedient to civilian authority and disciplined at all times.

The course is expected to empower military police officers on proper way of handling criminals while adhering to public order management Act.

The concerns raised by the trainees rotated around challenging orders during heated riots and demonstrations of which he advised them to use a cautious and humane approach in implementing of orders. Finally, they appreciated the integration of customer care training in their line of duty.